FirstCom Europe

TABLE OF CONTENTS

About Firstcom Europe

Firstcom Europe is a leading provider of cloud-based communication solutions, delivering VoIP, unified communications, and connectivity services to businesses across Europe. With a strong focus on innovation, they enable secure, seamless collaboration for their clients.

The Challenge

As a provider of business-critical communications, Firstcom needed to protect its growing cloud infrastructure and customer base from escalating cyber threats. With ambitions to expand into healthcare - including NHS contracts—they also needed to secure multiple cyber accreditations, including ISO 27001, Cyber Essentials Plus, and the NHS Data Security and Protection Toolkit (DSPT), to meet strict regulatory and procurement requirements.

Our Solution

Firstcom Europe engaged GoDefend to strengthen its security posture and accelerate compliance readiness. Together, we:

  • Reviewed and enhanced their existing processes with strategic guidance
  • Delivered CREST-accredited assessments and hands-on remediation support
  • Deployed our GoDefend platform for real-time risk identification, automated compliance tracking, and continuous security monitoring

This integrated approach ensured Firstcom had the visibility, resilience, and documentation needed to meet critical certification standards.

Results

  • Achieved ISO 27001, Cyber Essentials, and Cyber Essentials Plus accreditations
  • Secured NHS DSPT certification, opening the door to new contracts in the healthcare sector
  • Established a first-class cybersecurity function, backed by proactive monitoring and expert support
GoDefend made the complex process of achieving ISO 27001 and Cyber Essentials Plus seamless. Their expertise and proactive approach gave us confidence in enhancing our Data Security and Privacy"

Tony Robinson, Chief Commercial Officer, Firstcom Europe Ltd

About GoDefend

GoDefend is your outsourced cybersecurity team. We offer CREST-accredited penetration testing, continuous threat monitoring, compliance support, and expert remediation - delivering enterprise-grade security without the cost of an in-house team.

Reach out at letstalk@godefend.co.uk